Please see below some common questions that our customers ask us. If you have any further queries or can’t find an answer to your question please contact our friendly team contact us.
We have a range of vehicles to suit all your courier requirements. Please see vehicle range and capacity guide as to which vehicle will be suitable for your delivery. If you require further assistance please call 020 8443 5884.
No, we do not have a fuel surcharge.
No account is required.
You can pay by Credit/Debit Card or Cash. If you have a business account with us you will be invoiced under our 30-day payment terms.
Please call 020 8443 5884 to change your booking.
Please call 020 8443 5884 to cancel your booking.
Once the vehicle has been dispatched there will be a cancellation charge. This will be the minimum charge dependent on the vehicle booked. Please see your tariff or speak with your account manager for further details.
We do not charge waiting time for the first 10 minutes. Thereafter, please refer to your tariff or confirm with the booking agent.
When you book your delivery you will be notified of any current delay times. We will keep you updated should this change.
If you would like notification of proof of delivery for all jobs, this can be set up on your account. Email notification will be sent after every delivery along with a copy of delivery signature.